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Work Better from Wherever with INTERMEDIA UNITE

Set your business up for long-term success with the all-in-one communications platform that goes wherever you go.​ Intermedia Unite is an easy-to-use cloud-based communication platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and file collaboration and backup capabilities.

UNITE AI ASSIST
ARCHIVING
MS TEAMS with UNITE

Affordable, Reliable, UNITE CONTACT CENTER

Contact Center as a Service is a cost-effective, all-in-one cloud-based communications platform with advanced features designed to help businesses manage their customer interactions through different channels (e.g., voice, SMS, webchat, email, and WhatsApp). It also includes quality assurance tools like reporting, analytics, monitoring, evaluations, summaries, and surveys, along with workforce management and customer relationship management (CRM) tools to help businesses ensure a good customer experience.

Differentiate from the competition where it matters most. 

Now with UNITE AI ASSIST

By harnessing the power of Generative AI, Large Language Models, and Natural Language Processing, Intermedia AI technology is helping businesses both large and small enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, productivity, and cost savings.

CALL QUEUES

Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.

COVER ALL CHANNELS

Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues.

SMART ROUTING

Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.

OUTSTANDING OUTREACH

Go beyond inbound, with proactive outreach messaging. Enhance audience engagement with multi-channel outreach capabilities.

Store, Search & Retrieve Business Communications with ARCHIVING

Securely back up your organization's Intermedia phone calls, meetings, chats and customer interactions, and ensure the information is easy to find whenever it's needed.

The Business-Class Features You Deserve

As a fully customizable, cloud-based solution, Intermedia UNITE delivers the advantages of a powerful on-premise PBX without the upfront and long-term costs of purchasing, installing, and maintaining hardware. UNITE provides organizations of any size advanced communications capabilities traditionally found only at the enterprise level.

PBX Cloud Features

  • Administrator Portal

  • Receptionist Routing

  • Auto Attendant

  • Call Center Queuing

  • Call Park

  • Hunt Groups

  • Music on Hold

  • Spam Caller Protection

  • Fax to Email

  • Loudspeaker Paging

  • CRM Integration

  • Receptionist Console

  • Holiday and after-hours Scheduling

  • E911, 411 and Caller ID Support

  • Call Recording

Outgoing Calling Features

  • Automatic Callback

  • Call Return

  • Extension Dialing

  • Last Number Redial

  • Speed Dial

Voice Mail Features

  • Voicemail to email via WAV file

  • Voicemail transcription (Included with Pro and Enterprise packages only)

  • Personalized Greetings

  • Auto-delete of voicemail after 90 days

Incoming Calling Features

  • Alternate Numbers

  • Calling Name

  • Call Forwarding Always

  • Call Forwarding Busy

  • Call Forwarding No Answer

  • Call Forwarding Remote Access

  • Call Forwarding Selective

  • Call Waiting

  • Do Not Disturb

  • Find Me Follow Me

  • Sequential Ring

  • Simultaneous Ring

Control Features

  • Barge-in

  • Busy Lamp Fields

  • Call Hold

  • Call Logs

  • Call Parking

  • Call Traces

  • Call Transfer (Warm / Blind)

  • Directed Call Pickup

  • Distinctive Ring

  • Phone Status Monitoring

  • Shared Call Appearance

  • Three-Way Calling

GET A QUOTE

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