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Work Better from Wherever with
Intermedia UNITE

Set your business up for long-term success with the all-in-one communications platform that goes wherever you go.

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Intermedia Unite is an easy-to-use cloud-based communication platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and file collaboration and backup capabilities.

All About Jagwire Telecom's Cloud Communications

Intermedia UNITE Contact Center

Affordable | Reliable | Intelligent Contact Center Solutions

Differentiate from the competition where it matters most. 

Call Queues

Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.

Cover All Channels

Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues.

Smart Routing

Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.

Outstanding Outreach

Go beyond inbound, with proactive outreach messaging. Enhance audience engagement with multi-channel outreach capabilities.

NOW WITH AI AGENT ASSIST

Give your agents the edge they need — right when they need it. AI Agent Assist delivers real-time intelligence, sentiment analysis, and automation to help agents respond more quickly, improve service quality, and reduce manual workload—allowing businesses to streamline contact center operations while providing more personalized customer experiences.

The Business-Class Features You Deserve

As a fully customizable, cloud-based solution, Intermedia UNITE delivers the advantages of a powerful on-premise PBX without the upfront and long-term costs of purchasing, installing, and maintaining hardware. UNITE provides organizations of any size advanced communications capabilities traditionally found only at the enterprise level.

PBX Cloud Features

  • Administrator Portal

  • Receptionist Routing

  • Auto Attendant

  • Call Center Queuing

  • Call Park

  • Hunt Groups

  • Music on Hold

  • Spam Caller Protection

  • Fax to Email

  • Loudspeaker Paging

  • CRM Integration

  • Receptionist Console

  • Holiday and after-hours Scheduling

  • E911, 411 and Caller ID Support

  • Call Recording

Outgoing Calling Features

  • Automatic Callback

  • Call Return

  • Extension Dialing

  • Last Number Redial

  • Speed Dial

Voice Mail Features

  • Voicemail to email via WAV file

  • Voicemail transcription (Included with Pro and Enterprise packages only)

  • Personalized Greetings

  • Auto-delete of voicemail after 90 days

Incoming Calling Features

  • Alternate Numbers

  • Calling Name

  • Call Forwarding Always

  • Call Forwarding Busy

  • Call Forwarding No Answer

  • Call Forwarding Remote Access

  • Call Forwarding Selective

  • Call Waiting

  • Do Not Disturb

  • Find Me Follow Me

  • Sequential Ring

  • Simultaneous Ring

Control Features

  • Barge-in

  • Busy Lamp Fields

  • Call Hold

  • Call Logs

  • Call Parking

  • Call Traces

  • Call Transfer (Warm / Blind)

  • Directed Call Pickup

  • Distinctive Ring

  • Phone Status Monitoring

  • Shared Call Appearance

  • Three-Way Calling

Learn more about

Intermedia UNITE Here

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