What is INTERMEDIA ARCHIVING?
Intermedia Archiving automatically captures and stores Unite chat, SMS, voice data and meetings without administrative or user action for continual data retention. It offers a secure, searchable information archive to help quickly identify and retrieve relevant interactions for productivity use cases, and to support compliance and regulatory retention requirements. The solution is fast and easy to deploy and provides a powerful contextual search capability based on a view of all users across different channels.
The Benefits of Archiving for Every Business
Resolve Disputes and Complaints Faster
Quickly access historical communications to support investigations and resolution.
Improve Frontline Performance
Use real interactions to coach employees and improve service quality.
Maintain Knowledge and Continuity
Preserve institutional knowledge as teams and roles change.
Support Compliance and Legal Requirements
Reduce the burden on operations and legal teams with powerful search and retrieval tools.
Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications.
AUTOMATED DATA CAPTURE
Intermedia Archiving automatically captures chat, SMS, voice data and meetings without administrative or user action (after the initial activation).
SEAMLESS INTEGRATION
Designed for Unite, Intermedia Archiving deploys in minutes with everything needed to enable compliant archiving for Intermedia communications.
POWERFUL CONTEXTUAL SEARCH
Indexes both content and metadata so users can access millions of archived files and refine searches using dozens of properties for results in seconds.
FOUNDATION FOR AI-DRIVEN INTELLIGENCE
Preserves a rich repository of institutional knowledge to enable more informed, efficient, productive, and smarter organizations.
Archiving with MICROSOFT TEAMS
Capture, retain and search your Unite and Contact Center interactions within Teams. Through Archiving’s centralized platform, organizations can effectively manage their communications, safeguard their operations, build insights across all available channels, and support various productivity, legal, and compliance requirements.
