Unite For Teams: All-in-One Solution
Unite for Teams is designed to transform how you communicate and collaborate. If your business relies on Microsoft Teams for collaboration (chat, meetings, files), this integration is the perfect solution to enhance your efficiency, streamline your operations, and boost productivity—all within the familiar Teams app.
Advanced Customer Interaction Management
Capabilities such as intelligent routing, call queues, supervisor monitoring, and real-time insights help teams handle higher volumes more efficiently and deliver more consistent customer experiences without leaving Microsoft Teams.
A Single App for Agents and Supervisors
Agents handle voice and digital customer interactions inside the Teams interface they already use, while supervisors gain visibility and control without added complexity. This reduces onboarding time and keeps teams productive.
Intermedia Intelligent Archiving Integrated with Microsoft Teams
Preserve Teams Communications Automatically
Capture and retain Microsoft Teams conversations, including meetings, chats, and related content, so you can protect critical business records without changing how employees work.
A Seamless Teams Experience
Employees continue to collaborate in Microsoft Teams while communications are securely archived in the background. No new apps to learn, no disruption to daily workflows.
Simplified Compliance and Discovery
Archived Teams data is centralized in our secure platform with unified search, playback, exporting, and reporting— making it easier to meet compliance requirements, respond to audits, and resolve disputes efficiently.
